At Azzoraa

we value our customers and want you to shop with complete confidence.
If you are not fully satisfied with your purchase, we offer a refund or exchange within 14 days of the purchase date, subject to the following conditions:

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General Conditions
Products purchased at a reduced price during a sale or promotion period are eligible for refund or exchange within 14 days of the purchase date.
The product must be in resellable condition, unused, undamaged, and returned in its original packaging (including tags, manuals, accessories, and labels).
A valid purchase receipt or order confirmation must be presented to process any refund or exchange.
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Critical
Product Eligibility
To maintain hygiene and product quality, the following items cannot be refunded or exchanged unless defective upon receipt:
Home textiles or items that have been opened and used.
Customized or special-order products.
Digital or electronic vouchers (e.g., gift cards, subscription codes).
For any defective item, our team will inspect the product and determine the best solution — either a replacement or a full refund.
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Refund Method
Refunds will be issued to the original payment method used during purchase.
Please allow 7–14 business days for the refund to reflect in your account after approval.
Products returned without proper packaging, missing accessories, or showing signs of use will not be eligible for refund or exchange.
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Any Time
Exchange Policy
Items can be exchanged only for products of equal or lesser value.
If you choose a product of higher value, the price difference must be paid before completing the exchange.
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Critical
Order Verification and Fraud Prevention
For digital or prepaid items, if our system detects potential fraudulent activity, Azzoraa reserves the right to hold or cancel the transaction pending further review.
If the order is confirmed fraudulent, the customer will hold full responsibility, and no refund will be issued.
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Please contact our customer support team to initiate a return or refund request:
How to Request a Refund or Exchange
📩 Email: support@azzoraa.com
🌐 Website: www.azzoraa.com
Our team will guide you through the process and arrange for item collection or drop-off as needed.
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